FAQ

Frequently asked questions about Rephonic.

How does the 7-day free trial work?

Every plan starts with a 7-day free trial. There are a few limitations during the trial period:

• Search is limited to the first 15 results

• The search allowance is capped at 25 searches

• You won't be able to export lists or use the concierge service

To remove these limitations, you can end the trial early by going to the Subscription / Billing page and tapping on the Upgrade Now button.

You can cancel your trial at any time and your card will not be charged. We'll send you a reminder email three days before your trial ends.

How does the search allowance work?

Each time you search for a topic, title or publisher in Rephonic we count that as a search. Although if you search for the same keyword multiple times during a single session it will only be counted once.

If your chosen plan comes with a maximum number of searches per month, and you use them all, then you will no longer be able to use the search feature. However your lists and other features will continue to work.

The monthly quota resets on the day of the month that you were first billed, i.e. your billing period.

What is your cancelation policy?

You can cancel your free trial or subscription at any time from the billing page. Your subscription will remain active until the end of your billing period and your card will not be charged again. There is no penalty or notice period.

What is your refund policy?

Please refer to the Refund policy page.

Is there a fixed contract?

No, you can cancel your subscription at any time.

Can I switch plans later?

Yes, you can switch your plan at any time (even during the free trial). Your current month's subscription will be prorated against your next month's bill.

How do I upgrade, downgrade or cancel my subscription?

Please refer to How to upgrade, downgrade or cancel your subscription

How do I turn off weekly list digest emails?

To disable weekly suggestion emails, go to your Settings page and unselect the option.

You can also turn it off for specific list by navigating to the relevant list and unticking the checkbox at the bottom of the page.